I accidentally cancelled my ID mobile direct debit through my bank thinking it was my old plan

Hi ​@147kev, 
 

I’m really sorry this has happened I can appreciate how easy it is to cancel the wrong Direct Debit when you see an old payment, and how worrying that can feel.

The good news is this can be sorted quite quickly.

💳 What’s happened

If the Direct Debit was cancelled through your banking app, it simply means:

• iD Mobile will no longer be able to collect payments automatically from that mandate
• Your account itself is still active, but the payment method needs to be reinstated

🔧 How to fix it

You can set up a new Direct Debit again in either of these ways:

📱 Via the iD Mobile app / online account:

• Go to Billing / Payments section
• Select Set up Direct Debit
• Enter your bank details again and confirm

This will create a new active mandate.

⚠️ Important note

• Cancelling the Direct Debit with your bank does not cancel your iD Mobile plan
• Your service will continue, but future bills will need a payment method in place to avoid issues

👍 About the “old payment” you saw

That’s likely just a previous billing record — it’s very common for customers to accidentally cancel the wrong mandate when multiple entries appear in their banking app.

💡 Extra option (if needed)

If you also want to review or change your plan:

• You can manage or cancel your plan directly in the iD Mobile app or online account under your contract settings

Owethu