Skip to main content
Question

I'm a new customer and realise I'm on the wrong plan. I'm on unlimited data plan when I only wanted 25gb plan.

  • August 12, 2025
  • 1 reply
  • 28 views
H
Community Member

Today is the day that my number has ported over from the old network and I realise I've been set up on the wrong tariff. I would like to change it please as its not within my budget. 

    1 reply

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 13, 2025

    Hi there ​@Hatterroast, sorry to hear that. What tarriff were you meant to be on, for what cost per month? And what tarriff are you actually on, for what cost per month please?

     

    As far as I’m aware, we’d only put you on the tarriff that was purchased at checkout, as we wouldn’t be able to change that ourselves for you, however, we apologise if that was somehow the case.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement