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I'm currently at Currys and would like to upgrade my phone. At the end of June I moved and changed my address on the app but here at Currys the system won't let me go any further. Has my address been updated?

  • August 22, 2025
  • 5 replies
  • 33 views
A
New Contributor

I'm currently at Currys and would like to upgrade my phone. At the end of June I moved and changed my address on the app but here at Currys the system won't let me go any further. Has my address been updated?

    5 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • August 22, 2025

    Have you checked your latest bill? Does it show your address correctly? You can access your bills via the iD Mobile app.

     

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • August 22, 2025

    SUBJECT LINE; always keep short, unlike this post.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • Anna86
    • Author
    • New Contributor
    • August 22, 2025

    I changed my address at the end of July, it still shows the old address, but now I should receive a new bill, but I don't see it on my app yet.

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • August 22, 2025

    You mentioned that you changed your address at the end of June, which is why I suggested you check your latest bill. 
     

    Go back into the app and check if your new address is showing under your current plan. Did you click “Save” and enter the OTP when you changed it last time?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • August 25, 2025

      Hey there ​@Anna86, we hope the kind advice from ​@WelshPaul & ​@Geluk was able to help.

       

      Please let us know if any further questions.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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