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i need to speak to an advisor

A
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I need to speak to an advisor

Best answer by andewhite

Have you tried using iD Live Chat at https://idmobile.co.uk/live-chat, @Amanda Salter?

The iD chatbot works 24/7 - the iD advisers work until 8pm on weekdays.

 

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    andewhite
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    • andewhite
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    • Answer
    • June 13, 2024

    Have you tried using iD Live Chat at https://idmobile.co.uk/live-chat, @Amanda Salter?

    The iD chatbot works 24/7 - the iD advisers work until 8pm on weekdays.

     

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8369 replies
    • June 28, 2024

    Hi @Amanda Salter 

     

    How can we help?

     

    For a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


    Tom

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    Sabee Saber Chut
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    Hi I need to speak to someone for resolve problem in bill

    Geluk
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    • Geluk
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    • 455 replies
    • August 23, 2024

    id Mobile is an online service only;  you must use CHAT.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
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    • Bald43uk
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    • 3 replies
    • August 25, 2024

    I’ve lost my puk code and locked my sim card

    B
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    • Bald43uk
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    • 3 replies
    • August 25, 2024

    My number is  

    my name is PAUL 

    Tyler
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    • Tyler
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    • 4097 replies
    • August 28, 2024

    Hey there @Bald43uk, thank you for reaching out.

     

    To receive your PUK code, please contact our live-chat via the link below:

     

    https://www.idmobile.co.uk/live-chat

     

    You will need to send them your SIM card number, and they can receive your PUK code for you, to unlock your SIM/Phone.

     

    Thanks,

    Tyler

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    Keef101
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    • Keef101
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    • 2 replies
    • May 24, 2025
    andewhite wrote:

    Have you tried using iD Live Chat at https://idmobile.co.uk/live-chat, @Amanda Salter?

    The iD chatbot works 24/7 - the iD advisers work until 8pm on weekdays.

     

    Yes but it will not recognise my postcode so cannot proceed

     

    Tyler
    iD Mobile Employee
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    • Tyler
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    • May 26, 2025

    Hey there ​@Keef101, the live-chat isn’t recognising your postcode sorry?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Keef101
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    • Keef101
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    • May 26, 2025
    Tyler wrote:

    Hey there ​@Keef101, the live-chat isn’t recognising your postcode sorry?

    Yep - got over it tho’ as most postcodes are in the format LLNN NLL (Letters & Numbers) I had to input in this format LLNNNLL  no space where you would expect 

    Thanks,

    Tyler

    Tyler wrote:

     

     

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1144 replies
    • May 27, 2025

    Hi ​@Keef101  glad to hear you got sorted with this. If we can help with anything else, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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