Hi ​@Peyton10 

Thank you for getting in touch with us, and I’m sorry to hear about the concern and disruption caused.

I understand you made a payment of £40.99 on 06/04/2026 as requested via the app, however you are now seeing an additional charge of around £85 and your daughter’s service has been restricted. I appreciate how concerning this must be, especially as you’ve maintained payments previously.

Kindly send us a private message via our socials (Facebook or Instagram) or via our live chat https://www.idmobile.co.uk/live-chat

Thank you,

Zandile m

The iD Mobile Team 

No, this is an error on your side. Kindly remove the restrictions and we can resume as normal.

Many thanks 

Lewis

Hi ​@Peyton10 ,
 

Thanks for your message.

I’m really sorry for the frustration this has caused you, I completely understand why you’re unhappy, especially with the service being restricted after you made a payment.
 

Just to check, Has the £40.99 payment definitely come out of your bank account and been fully processed?
 

Thanks, and I’ll get this sorted with you.

Lamiya

Yes I have checked my bank account and the money was taken on the 6th April. 

You have cut my daughters phone off for no reason at all and I wish to make a complaint and be paid some compensation for this. 

This is a problem your side and not mine. 

The phone is used for safety reasons and now can not be used due to the incompetence of your company. 

Many thanks 

Lewis

Hi ​@Peyton10,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team