Hi ​@kasunabey 

Are you having trouble when you try to login to your account directly via the website (either using a saved shortcut or a link in an internet search)?

If so, use the link in the email that is sent informing you that your bill is ready to view as this does work! 
 

I have found a similar problem when I try to login to my account, from my laptop, via the website when trying to access via an internet search or by way of a saved shortcut as I get the following error message EVERY TIME, even though I complete my email and password entry within seconds:-

And yet, when I use the link in the email it completes without a problem. Go figure! 🤷🤦

Hope this helps x x

Hi ​@Decembersangel72 , thanks for the reply !

It was not the issue for me, I dont get authentications errors and for me downloading bill is not working in web and mobile app, they have mentioned such a case in home page and they are working on the fix.

Meantime I want to find a way to get a bill, which I need to use for my address proof. 

Cheers,
Kasun

Hey there ​@kasunabey, our sincere apologies for this. We currently have an issue with bills being viewed/downloaded both our end and the customers end, and we’re working to resolve this as soon as possible. 

Thanks,

Tyler

Is there any update on this problem as I have it on two accounts? Its been two months!!

Hi there ​@supersoul, can you explain the exact issue you’re having please?

Thanks,

Tyler

Hi - I’m unable to download the Sep 25 bill through PC or app on two separate logins/mobile numbers. Aug 25 and before is available….

I get an error:

This issue seems widespread and is also reported here - Cannot download latest bill | iD Mobile Community and here - Unable to download Sept bill | iD Mobile Community

Hi there ​@supersoul, this is an on-going issue our teams are look to resolve ASAP.

Thank you,

Tyler