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New Contributor
July 4, 2025
Question

I want to download my recent bill

  • July 4, 2025
  • 7 replies
  • 156 views

Hi,

I want to download my recent bill to submit for proof of address, currently the service is not working from mobile app or online. Can you please email me the recent bill?

 

Thanks

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    7 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    July 4, 2025

    Hi ​@kasunabey 

    Are you having trouble when you try to login to your account directly via the website (either using a saved shortcut or a link in an internet search)?

    If so, use the link in the email that is sent informing you that your bill is ready to view as this does work! 
     

    I have found a similar problem when I try to login to my account, from my laptop, via the website when trying to access via an internet search or by way of a saved shortcut as I get the following error message EVERY TIME, even though I complete my email and password entry within seconds:-



    And yet, when I use the link in the email it completes without a problem. Go figure! 🤷🤦

    Hope this helps x x

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    kasunabeyAuthor
    New Contributor
    July 5, 2025

    Hi ​@Decembersangel72 , thanks for the reply !

    It was not the issue for me, I dont get authentications errors and for me downloading bill is not working in web and mobile app, they have mentioned such a case in home page and they are working on the fix.

    Meantime I want to find a way to get a bill, which I need to use for my address proof. 

    Cheers,
    Kasun

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 5, 2025

    Hey there ​@kasunabey, our sincere apologies for this. We currently have an issue with bills being viewed/downloaded both our end and the customers end, and we’re working to resolve this as soon as possible. 

     

    Thanks,

    Tyler

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    New Contributor
    September 21, 2025

    Is there any update on this problem as I have it on two accounts? Its been two months!!

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 22, 2025

    Hi there ​@supersoul, can you explain the exact issue you’re having please?

     

    Thanks,

    Tyler

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    New Contributor
    September 22, 2025

    Hi - I’m unable to download the Sep 25 bill through PC or app on two separate logins/mobile numbers. Aug 25 and before is available….

    I get an error:

     

    This issue seems widespread and is also reported here - Cannot download latest bill | iD Mobile Community and here - Unable to download Sept bill | iD Mobile Community

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 24, 2025

    Hi there ​@supersoul, this is an on-going issue our teams are look to resolve ASAP.

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.