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Question

incorrect charges

  • August 4, 2025
  • 3 replies
  • 30 views
S
New Contributor

When abroad last month I switched off roaming and did not accept any incoming calls, yet I have been charged for 2 calls at nearly £5.  Yet I can Cleary see that both of these show as missed calls.  Why am I being charged? 

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • August 5, 2025

    Hi ​@sarahsebb1974 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • sarahsebb1974
    • Author
    • New Contributor
    • August 5, 2025

    Hi Tom,

    Replied to you message in my private area.

    Thanks

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 5, 2025

    Brilliant, we’ll get back to you as soon as possible ​@sarahsebb1974.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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