incorrect charges | iD Mobile Community
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Question

incorrect charges

  • August 4, 2025
  • 3 replies
  • 26 views

When abroad last month I switched off roaming and did not accept any incoming calls, yet I have been charged for 2 calls at nearly £5.  Yet I can Cleary see that both of these show as missed calls.  Why am I being charged? 

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2025

Hi ​@sarahsebb1974 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


  • Author
  • New Contributor
  • August 5, 2025

Hi Tom,

Replied to you message in my private area.

Thanks


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2025

Brilliant, we’ll get back to you as soon as possible ​@sarahsebb1974.

 

Thanks,

Tyler