Dear iD Mobile Customer Service,
I am writing to express my concern regarding the SMS I received today, which states:
"Immediate payment required! We've suspended your iD account because you haven't paid your outstanding amount of £68.86. To remove the suspension, you must pay the outstanding amount immediately. You can do this online at idmobile.co.uk/myid, or call 0333 003 0001 free from your iD mobile (standard landline rate from other phones). If you're struggling to pay your bills and experiencing financial hardship, please refer to how we support our customers with financial vulnerabilities here."
This message is alarming and confusing, as I have already paid my bill this month on 22 January 2025. I kindly request you to review my account and verify the payment made. If there has been an error, I expect this issue to be resolved promptly, and any funds that may have been incorrectly charged to my account to be refunded.
For your reference, my email address is . Please provide clarification and confirm once the matter is resolved.
Thank you for your immediate attention to this matter.
Best regards,
Oleksii Zasiadko
