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Question

Is it possible to pay upfront and create a credit?

  • August 2, 2025
  • 3 replies
  • 27 views
CliffhangerUk
Active Contributor

What happens if i make a payment via the website and have a credit? Will the direct debit continue to be taken?

    3 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • August 4, 2025

    Hi ​@CliffhangerUk  welcome to the community! 👋

    No, if you over pay and add a credit, your bills will come from that until it runs out.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    CliffhangerUk
    Active Contributor
    • CliffhangerUk
    • Author
    • Active Contributor
    • August 4, 2025

    Great. Thanks. That is my intention. 

      Siân W
      iD Mobile Employee
      Forum|alt.badge.img+19
      • Siân W
      • iD Mobile Employee
      • August 4, 2025

      No worries ​@CliffhangerUk 

      You can make a manual payment by calling our dedicated payment line on 0333 003 0001 or by calling 7777 from your iD Mobile number.

      Please let us know if we can do anything else 🙂

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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