Skip to main content
Solved

Line rental

  • March 10, 2025
  • 2 replies
  • 280 views
H
Community Member

Why am i being charged over £100 for line rental? I have 21 days left on my contract and never heard of line rental charges before.

Best answer by Tom

Hi ​@h0lly.t0vey 

 

Your line rental is your normal monthly amount, have you changed your billing date recently?

 

https://www.idmobile.co.uk/directdebit

 

Tom

    2 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • March 10, 2025

    Have a look at you bill on your online account/iD app.

    Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@h0lly.t0vey   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • Answer
    • March 11, 2025

    Hi ​@h0lly.t0vey 

     

    Your line rental is your normal monthly amount, have you changed your billing date recently?

     

    https://www.idmobile.co.uk/directdebit

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement