money leaving account but ID says money is owing | iD Mobile Community
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Question

money leaving account but ID says money is owing

  • August 6, 2025
  • 3 replies
  • 29 views

My account is showing as owing even though I can see the payments have gone through - one a week ago so well after the 24 hours stated. What’s going on?

3 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • August 6, 2025

HI ​@Cauliflowers is it potentially your next bill showing? Is there a date showing next to the due amount?


  • Author
  • New Contributor
  • August 6, 2025

No it was a big red banner saying the amount was owing and that i couldn’t set up a DD because of it. I’ve made extra payments by credit card so am effectively 2 months ahead now. Can you confirm this will be set against the amounts owing in the future - no more red banners?!


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • August 6, 2025

OK we can check this ​@Cauliflowers 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.