Where is the link to the ID Helpline? My account has downgraded to SIM only, following cessation of my monthly contract, but my direct debit has not been reduced. There seems to be no way to contact ID which is frustrating.
Solved
My Old Direct Debit has not been reduced in accordance with my change to SIM only
Best answer by Daz_S
iD have a live chat facility, have you tried this
https://www.idmobile.co.uk/live-chat
(pop up blockers etc prevent the chat button from appearing)
The first contact will be via their 24/7 chat bot
The human part of iD are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
Maybe start the chat with wrong direct debit taken. If you get no joy using that try chat to person.
+22iD have a live chat facility, have you tried this
https://www.idmobile.co.uk/live-chat
(pop up blockers etc prevent the chat button from appearing)
The first contact will be via their 24/7 chat bot
The human part of iD are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
Maybe start the chat with wrong direct debit taken. If you get no joy using that try chat to person.
+24Hey there
Unfortunately, we don’t have a phone-line to be contacted on, but you can contact our live-chat here should you need to:
https://www.idmobile.co.uk/live-chat
Please note, your plan doesn’t automatically change cost. To change the cost of your plan, you'd need to upgrade via the iD Mobile app/website. If you don’t upgrade, then your plan will continue on the same plan at the same cost.
Thanks,
Tyler
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