Hi ​@ljmack00,

We are sorry to hear you have failed the internal security check. We use a sales system that takes the personal information you've supplied and cross-checks it against criteria set by our Fraud and Loss Prevention team. This Internal Security Check is used to help protect ourselves and our customers against potential loss or fraud. Should your details flag up as being not accepted against any of these criteria, the order is cancelled and cannot be continued. The system does not tell us what criteria have been flagged against the security check which means we're unable to provide any detail to you as to the reason for this.

In addition, our Fraud and Loss Prevention team would be unable to advise what criteria are checked and what has been failed against. Doing so could enable a potential fraudster to bypass these protection systems on future orders, enabling significant loss to be carried out against us or our customers. On this occasion, as the internal security check hasn't passed, we've been unable to proceed with your application, resulting in the cancellation of your order. I'd advise against trying to reorder within the next 30 days, as it is possible the internal security check will fail again within this time frame.

Regards,

Gemma M

The iD Mobile Social Media Team