Skip to main content
Question

Outstanding bill

H
Community Member

I have an outstanding bill of £4.00 to pay, this was because of an issue with sim cards at the start of the account. I do not know what the mobile number is for this so cannot make the payment. It is showing on my credit record as non payment, under reference ID Mobile (I) Telecoms ****9762 - can you please advise how I make this payment of £4.00 without the mobile number. Can it be traced through the existing accounts in my name. Thank you 

    2 replies

    MZone
    Gold Contributor
    Forum|alt.badge.img+18
    • MZone
    • Gold Contributor
    • 670 replies
    • March 28, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Hazel1968 

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3296 replies
    • March 28, 2025

    Hey there ​@Hazel1968, sorry to hear that. We hope the advice from ​@MZone has been able to help and you’ve been able to contact our live-chat.

     

    If not, to find your iD Mobile number, it should be included on an email or letter you received from us when you joined if you still have them.

     

    If not, we can for sure help locate it.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Terms & Conditions