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Overcharged?

  • September 21, 2024
  • 3 replies
  • 113 views

Jason Paul
New
 Contributor

I recently renewed my daughter's iPhone contract with a very similar plan to her last one, which was normally somewhere around £20 a month. I've now received a bill with a Monthly Recurring Charge of £53 on it. This is not what I signed up for. Has a mistake been made? 

Best answer by Kash

Hi @Jason Paul,

Welcome to the Community!

I would advise that you check the billing period as it’s likely that you have been charged for a longer period.

The link below may assist you further.

 

Kash

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • Answer
  • September 24, 2024

Hi @Jason Paul,

Welcome to the Community!

I would advise that you check the billing period as it’s likely that you have been charged for a longer period.

The link below may assist you further.

 

Kash


Jason Paul
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • September 24, 2024

Thanks. I ended up going on the live chat and got the answer I needed there.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • September 30, 2024

Hi @Jason Paul 

 

Glad to hear the team there could assist.

 

Tom