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Question

overcharged

J
Community Member

I have been overcharged. I usually pay £38. Last month I gave notice to cancel my plan on the 21st of February and on the 28th of March I have been charged £66.91. I assumed this was because I cancelled but I have had a message tonight saying the disconnection of my contract has been cancelled. I still want to cancel my plan and im not sure why I got this text message. I logged in to cancel 1 more time and it now says I will be charged £ 29.80 if I cancel today. Can someone please tell me if I have cancelled or not and what all the charges are for. Thank you 

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 686 replies
    • March 30, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@JordanT   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1922 replies
    • March 31, 2025

    Hi ​@JordanT 

     

    Thanks for getting in touch. 

    We are sorry to hear you are experiencing issues with your billing. 

    Have you been able to speak to the team to have this looked in to? 

    If not, please let us know and we will be happy to send you over a private message. 

     

    Thanks, 

     

    Natalie 

    Reply.


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