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overpaid

  • March 29, 2025
  • 1 reply
  • 21 views
Patrick Joyce
Community Member

Hi, why have I been charged £45.00 roaming charges as I’ve had my mobile on airplane mode since I left Uk 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 31, 2025

    Hey there ​@Patrick Joyce, thank you for reaching out.

     

    Do you have roaming enabled via your phone’s own settings and via the iD Mobile app/website?

     

    Have you made any calls or texts at all?

     

    Has data been connected to at any point, or have you been out at sea?

     

    Thanks,

    Tyler

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