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pay outstanding bill.

  • December 4, 2024
  • 5 replies
  • 204 views

Richie Butcher
Active Contributor

My son had his phone stolen overseas. He is unable to access his online account or the app and he has anoutstanding bill to pay. He is also unable to update his payment method (that card was also stolen). The online payment service is also out of service. Has anyone got any ideas on how he can pay please?

Best answer by Tyler

Hey there ​@Richie Butcher, sorry to hear about your son’s phone.

 

If you cannot login, you can make payment via our automated phone-line.

 

You can call our iD Mobile Payment Line on 0333 003 7777

You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

Your current balance is [INSERT BALANCE HERE]

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance. 

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment. 

 

You will need to call from a non-iD Mobile SIM card.

 

Thanks,

Tyler

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5 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3978 replies
  • Answer
  • December 4, 2024

Hey there ​@Richie Butcher, sorry to hear about your son’s phone.

 

If you cannot login, you can make payment via our automated phone-line.

 

You can call our iD Mobile Payment Line on 0333 003 7777

You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

Your current balance is [INSERT BALANCE HERE]

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance. 

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment. 

 

You will need to call from a non-iD Mobile SIM card.

 

Thanks,

Tyler


Richie Butcher
Active Contributor
  • Author
  • Active Contributor
  • 6 replies
  • December 4, 2024

Thanks for taking the time to reply but aside said in my original question, the online bill paying service was out of service.


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • December 4, 2024

He is unable to access his online account

 

As he said why he can’t get access?

Is it due to not having a phone or are there any error messages?

Has he tried Live Chat?


Richie Butcher
Active Contributor
  • Author
  • Active Contributor
  • 6 replies
  • December 5, 2024

Thanks all, this issue is now sorted, he just needs to cancel.or pause his account until he returns to the UK.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8279 replies
  • December 6, 2024

Hi ​@Richie Butcher 

 

Glad to hear that’s sorted, however unfortunately it isn’t possible to cancel/pause an account until someone comes back and turns it back on, billing will continue as normal.

 

Tom