My son had his phone stolen overseas. He is unable to access his online account or the app and he has anoutstanding bill to pay. He is also unable to update his payment method (that card was also stolen). The online payment service is also out of service. Has anyone got any ideas on how he can pay please?
Answer
pay outstanding bill.
Best answer by Tyler C
Hey there
If you cannot login, you can make payment via our automated phone-line.
You can call our iD Mobile Payment Line on 0333 003 7777
You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]
Select Option 2 for Payments & Billing
Select Option 2 again for Making a payment
Your current balance is [INSERT BALANCE HERE]
You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance.
If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.
Enter the amount in Pence followed by # to make the payment for this amount.
For example - £10.50 you'd enter 1050 followed by #
You'll hear the amount entered and press 1 to confirm.
Then proceed to make the payment.
You will need to call from a non-iD Mobile SIM card.
Thanks,
Tyler
+24Hey there
If you cannot login, you can make payment via our automated phone-line.
You can call our iD Mobile Payment Line on 0333 003 7777
You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]
Select Option 2 for Payments & Billing
Select Option 2 again for Making a payment
Your current balance is [INSERT BALANCE HERE]
You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance.
If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.
Enter the amount in Pence followed by # to make the payment for this amount.
For example - £10.50 you'd enter 1050 followed by #
You'll hear the amount entered and press 1 to confirm.
Then proceed to make the payment.
You will need to call from a non-iD Mobile SIM card.
Thanks,
Tyler
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Thanks for taking the time to reply but aside said in my original question, the online bill paying service was out of service.
+22He is unable to access his online account
As he said why he can’t get access?
Is it due to not having a phone or are there any error messages?
Has he tried Live Chat?
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Thanks all, this issue is now sorted, he just needs to cancel.or pause his account until he returns to the UK.
+25Hi
Glad to hear that’s sorted, however unfortunately it isn’t possible to cancel/pause an account until someone comes back and turns it back on, billing will continue as normal.
Tom
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