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paying a Bill

  • May 27, 2025
  • 2 replies
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Preacher1210
Community Member

I need to pay a Bill that the ESIM card and number is not being used however the new phone is, I can’t pay online as the number is not set up ? How do I pay my outstanding bill 

Best answer by Siân W

Hi ​@Preacher1210 You can pay a bill manually via the manual payment line on 0333 003 0001.

You can find out more here - How do I pay my bill? | iD Mobile Community

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • May 28, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Preacher1210    

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Siân W
      iD Mobile Employee
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      • Siân W
      • iD Mobile Employee
      • Answer
      • May 28, 2025

      Hi ​@Preacher1210 You can pay a bill manually via the manual payment line on 0333 003 0001.

      You can find out more here - How do I pay my bill? | iD Mobile Community

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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