Hi! I am at my wits end trying to pay a final bill for a closed account-in the princely sum of just £6!
I held 2 accounts-one for my wife and my own -which continues
The wifes account was closed a couple of weeks ago but on which I still owe £6 which I am more than happy to pay...as the account is closed though, I cant get in to pay it!
Im receiving threatening emails now for this terrible arrear.
Can you please instruct as to how I may pay this direct please?
Answer
Paying an unpaid bill
Best answer by Kash M
Hi
Welcome to the Community!
You can call the dedicated payment line on 0333 003 7777.
If you call from another iD Mobile line it may provide the balance for the number you are calling from.
Should you have this issue please call the number from a non-iD Mobile number and it should request the iD Mobile number you are querying and allow you to make payment.
Please get back to us here if you still have issues.
Kash
+24Hi
Welcome to the Community!
You can call the dedicated payment line on 0333 003 7777.
If you call from another iD Mobile line it may provide the balance for the number you are calling from.
Should you have this issue please call the number from a non-iD Mobile number and it should request the iD Mobile number you are querying and allow you to make payment.
Please get back to us here if you still have issues.
Kash
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Hi
Welcome to the Community!
You can call the dedicated payment line on 0333 003 7777.
If you call from another iD Mobile line it may provide the balance for the number you are calling from.
Should you have this issue please call the number from a non-iD Mobile number and it should request the iD Mobile number you are querying and allow you to make payment.
Please get back to us here if you still have issues.
Kash
Thanks for the response Kash- but when I tried that number yesterday, an auto message directed me to log in !!! Which of course is the whole point- I cant !!
The problem seems to lie in the EE think EVERY problem can be covered by auto menus….it cant. So when an unusual query comes up you are left frustrated like I am.
You can see now why Im tearing my hair out!
Any more ideas please?
+24Hey there
If still having issues, I’d recommend contacting us via our live-chat to investigate further:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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