paying bill but cant use data

Hi ​@KathrynReynolds 

Thank you for getting in touch with us. I’m sorry to hear this I understand how frustrating it must be, especially as you’ve been paying for a service your child hasn’t been able to use.

We absolutely appreciate how important it is that the SIM works as expected for calls, texts, and data, and I can see why you’d be concerned if none of these services have been working for a few months.

You can also check the coverage in your area using the following link:
https://www.idmobile.co.uk/help-and-advice/coverage

Additionally, you may want to try the following steps:

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

Thank you,

Zandile m

The iD Mobile Team