I am ready for a phone upgrade - however, when I try to purchase the upgrade and enter my card details, I get a message saying the card details do not match my account. I haven't changed my bank account during my contract, but I have replaced the actual debit card. I changed my direct debit details to the new card, bit still nothing works. It says to update my details in my account but I cannot see this option online or on the app.
I just want my upgrade! Help :(
+10Hi
Thank you for reaching out.
We're sorry to hear that you're experiencing issues when trying to process your upgrade. We understand how frustrating this must be, especially when you're ready to place the order.
As this relates to the upgrade journey and the payment verification process, we would recommend contacting our Sales Team directly. They will be able to review the account, investigate why the card details are not being accepted, and assist you with completing the upgrade.
You can contact the Sales Team via Live Chat or by calling 0800 049 0250.
We apologise for the inconvenience caused and hope this can be resolved for you quickly.
Owethu
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