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phone cut off

  • August 6, 2025
  • 2 replies
  • 19 views

Bazza24
New Contributor

Hi my phone has been cut off 

2 replies

Bazza24
New Contributor
  • Author
  • New Contributor
  • August 6, 2025

Hi my phone has been cut off and I don't get any money until Tuesday 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 7, 2025

Hi there ​@Bazza24, sorry to hear that. When a payment is late, our systems will automatically suspend you I’m afraid. If you require a payment extension urgently, and as this is time-sensitive, I’d recommend contacting our live-chat immediately:

 

https://www.idmobile.co.uk/live-chat

 

If you require a payment extension in the future, and to avoid being suspended, please contact us at least 48-hours before the payment date, so we can request that for you on time.

 

Thank you,

Tyler