I missed a payment and now can’t pay the outstanding amount as my phone has been hacked again. When I try to pay it directs me to a page that wants £1 to get to help. Then it took £35 out of my account and is being investigated. It’s the first time I’ve used it and don’t want to lose more money. Any suggestions what I do next? Thanks.
Kelly
Solved
possible fraud attempts
Best answer by WelshPaul
If your device has malware installed, factory reset it and set it up from scratch.
To make a payment, you can call the iD Mobile Payment Line on 0333 003 7777 from a non-iD Mobile phone number.
- Select Option 2 for Payments & Billing
- Select Option 2 again for Making a payment
- Enter your mobile number as prompted
- Follow the voice prompts to complete the payment
Alternatively, for general payment inquiries, you can also call 0333 003 0001.
+26If your device has malware installed, factory reset it and set it up from scratch.
To make a payment, you can call the iD Mobile Payment Line on 0333 003 7777 from a non-iD Mobile phone number.
- Select Option 2 for Payments & Billing
- Select Option 2 again for Making a payment
- Enter your mobile number as prompted
- Follow the voice prompts to complete the payment
Alternatively, for general payment inquiries, you can also call 0333 003 0001.
+24Hi
Welcome to the Community!
It looks like
If you require further assistance, please let us know.
Kash
Tbh I don’t even know what malware is, I’m not a very technical person. I’ve been scammed just like the other customer, page wanted £1 then took £35 out of my account. How can I pay my bill?? I’ve just been cut off apparently and if you look into my payments it was actually taken from my account during the week. I will also be leaving ID as soon as I can. Couldn’t even get to web page this morning. I think it’s disgusting and also terrible customer service that there is actually no way of talking to a person. Fraud and certain other things need an actual person to talk to!!! Ridiculiuus
+26How can I pay my bill??
I’ve already provided you with information on how to make a payment. If you ask a hundred times, the answer will be the same.
It’s also not wise to randomly send private messages to strangers on forums like this, as that’s exactly how you get scammed!
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
