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Premium rate Text Messages

  • April 25, 2025
  • 13 replies
  • 536 views
SteveT100
New Contributor

Over the past couple of months my bill shows premium rate text messages every few days at around 5pm at a cost of £1.50 each time. Checking my “recent” telephone calls I have received no such texts. I have tried using the iD lookup for the short form number which is 78484 but this doesn’t give details of the company involved. This is costing me a great deal of money ….. how can I stop it?

Best answer by Keithc

My wife was continually being charged for 3 premium rate texts each month from 78484 at a cost of £1.50 each.

In the I.D. app. set your bill cap to zero to stop this.

It's the only thing that works.Sending a STOP or STOP ALL message did not stop the charges but setting bill cap to zero does work.

    13 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • April 25, 2025

    Have you tried replying STOP ALL

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    SteveT100
    New Contributor
    • SteveT100
    • Author
    • New Contributor
    • April 25, 2025

    I have not received any messages so unable to reply!!! If such messages were flagged up as spam of course, they may have been blocked without being opened!

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • April 25, 2025

    Text STOP ALL to that number 78484

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    SteveT100
    New Contributor
    • SteveT100
    • Author
    • New Contributor
    • April 25, 2025

    Have tried that. We will see if it works. Many thanks for your help.

    MZone
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • April 25, 2025

    Hi ​@SteveT100 

     

    I’d recommend the same from ​@MZone above if this is not a number/service you wish to use.

     

    https://www.idmobile.co.uk/help-and-support/premium-rate-services

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
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    • Keithc
    • New Contributor
    • Answer
    • June 30, 2025

    My wife was continually being charged for 3 premium rate texts each month from 78484 at a cost of £1.50 each.

    In the I.D. app. set your bill cap to zero to stop this.

    It's the only thing that works.Sending a STOP or STOP ALL message did not stop the charges but setting bill cap to zero does work.

    Tyler C
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • June 30, 2025

    Hey there ​@Keithc, thank you for supporting our customers. 

     

    Kind regards,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    Forum|alt.badge.img
    • Keithc
    • New Contributor
    • July 1, 2025

    Hi Tyler regarding premium rate texts I spoke to someone months ago at your call centre and he went through the 3 accounts I have and he asked me to verbally request for each one to have premium rate texts disabled.The problem only existed on one of my accounts but whatever he thought he was doing it didn't solve the problem and charges for texts continued.The problem now appears to be fixed after speaking to another of your people who set the bill cap to zero.I discovered afterwards that any account holder can set the cap themselves from within the app so anyone out there having extra charges for these texts you know now what the solution is.

    Tyler C
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 1, 2025

    Hey there ​@Keithc, thank you for your response and letting our customers know. Setting the bill cap to £0.00 is 100% the way to stop any out of contract charges occuring for anything, and what we’d recommend if you wish to see no extra charges at any time.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor
    • CptObviou5
    • Active Contributor
    • August 7, 2025

    How about those who are trying to pay with their premium text?!

    I'm trying to pay a premium service.

    But is not working at all, I put it to max, half, min. Nothing 😡

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 7, 2025

    Hi there ​@CptObviou5, we’re sorry to hear that. Unfortunately, Three UK don’t support every premium number, so that could be why it’s not working. 

     

    What is the number you’re trying to text please?

     

    Have you also enabled premium features via the iD Mobile app/website?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor
    • CptObviou5
    • Active Contributor
    • August 7, 2025

    I've used the number on Three before and worked. Where to look for premium features? 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 7, 2025

    Hi there ​@CptObviou5, no problem. To turn on premium features within the iD Mobile app, navigate to the "Plan" section, then "Manage your iD services", and toggle the desired features on or off.

     

    https://www.idmobile.co.uk/help-and-support/premium-rate-services

     

    Let us know how that goes.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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