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random extra charges

  • March 12, 2025
  • 3 replies
  • 67 views
J
New Contributor

My phone bill is £8 and is showing up as £9.51 but I can’t see where these extra charges have amassed from how do I sort this thanks

Best answer by Decembersangel72

Hi ​@Jayogunwale 

Have you recently joined iD Mobile? If so, the extra charge may be due to choosing a payment date later than the connection date and hence you will have been charged for those few extra days e.g connected the 25th of the month and payment taken 1st of the month.

Also, y​​​​our usage is shown in detail in the PDF copy of your monthly iD Mobile bill and will show where the extra charge(s) were accrued. You can access and download the bills from your iD online account for the last 12 months:-

Login to your account
Click on ‘Bills’ at the to of the page
Click on ‘View previous bills’
It will list the bills available and just click on the ‘Download as PDF’


You can set a cap on your monthly payment so that this doesn’t happen again:-

Here are 3 of iD Mobile help pages with regards to Bill Capping:-
https://www.idmobile.co.uk/help-and-advice/capping

https://www.idmobile.co.uk/help-and-support/billing/bill-capping
https://www.idmobile.co.uk/help-and-advice/our-plans


Please be aware that if you decide to do this then you won’t be able to use your phone for ‘out of plan’ connections e.g. text shortcode numbers:-

https://www.idmobile.co.uk/help-and-advice/call-charges

https://media.secure-mobiles.com/idmobile/documents/non-standard-07-numbers-v2.pdf


Hope this helps x

    3 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • March 12, 2025

    Probably best to contact iD customer service for a web chat about your bill, ​@Jayogunwale.

    The iD advisers work until 8pm on weekdays - just tell their 24/7 chatbot you’d like to “talk to a person”.

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • March 12, 2025

    Hey there ​@Jayogunwale, we hope the kind advice from ​@Jayogunwale has been able to help.

     

    If you’ve not managed to get in touch, and still need help, please let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@Jayogunwale 

    Have you recently joined iD Mobile? If so, the extra charge may be due to choosing a payment date later than the connection date and hence you will have been charged for those few extra days e.g connected the 25th of the month and payment taken 1st of the month.

    Also, y​​​​our usage is shown in detail in the PDF copy of your monthly iD Mobile bill and will show where the extra charge(s) were accrued. You can access and download the bills from your iD online account for the last 12 months:-

    Login to your account
    Click on ‘Bills’ at the to of the page
    Click on ‘View previous bills’
    It will list the bills available and just click on the ‘Download as PDF’


    You can set a cap on your monthly payment so that this doesn’t happen again:-

    Here are 3 of iD Mobile help pages with regards to Bill Capping:-
    https://www.idmobile.co.uk/help-and-advice/capping

    https://www.idmobile.co.uk/help-and-support/billing/bill-capping
    https://www.idmobile.co.uk/help-and-advice/our-plans


    Please be aware that if you decide to do this then you won’t be able to use your phone for ‘out of plan’ connections e.g. text shortcode numbers:-

    https://www.idmobile.co.uk/help-and-advice/call-charges

    https://media.secure-mobiles.com/idmobile/documents/non-standard-07-numbers-v2.pdf


    Hope this helps x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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