recieved final demand notice letter saying i owe 43.88 this is not showing up on my id account balance this is the first time im seeing this.i also cannot pay this balance till the end of the month | iD Mobile Community
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recieved final demand notice letter saying i owe 43.88 this is not showing up on my id account balance this is the first time im seeing this.i also cannot pay this balance till the end of the month

  • July 23, 2025
  • 6 replies
  • 33 views

recieved final demand notice letter saying i owe 43.88 this is not showing up on my id account balance this is the first time im seeing this.i also cannot pay this balance till the end of the month

6 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 26, 2025

Hi tthere ​@Gemz92, sorry to hear that. Do you have more than one contract with us? Or does the letter definitely state the payment is for the contract you use normally?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 31, 2025

It's for the contract I normally use but nothing is coming up in my id account it just says my bill is 23.99


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 1, 2025

Hi there ​@Gemz92, for the letter sent, does the phone number and details match your contract that you use, or are they different?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 4, 2025

They match my contract 


  • Author
  • New Contributor
  • August 5, 2025

Now I'm being threatened by a company called over dales saying I now owe 65 pound 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2025

Hi ​@Gemz92 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom