Good Morning
I have left ID mobile and moved my phone number across to another network.
I have overpaid on my ID mobile account and am due a refund.
You do not hold bank details for me as I paid manually each month.
How can I get my money back please?
I Williams
Best answer by andewhite
Probably quickest to speak to iD Mobile customer service, using their online web chat,
This community article might help.
The iD advisers work until 8pm on weekdays - tell the 24/7 chat-bot that you’d like to “talk to a person”.
+26Probably quickest to speak to iD Mobile customer service, using their online web chat,
This community article might help.
The iD advisers work until 8pm on weekdays - tell the 24/7 chat-bot that you’d like to “talk to a person”.
+24Hey there
To send a refund, you’d need to set up a direct debit via the iD Mobile app/website, and then get in touch with us to refund it there. Otherwise, it’ll just automatically get used as credit towards your next bill(s) until all used up.
Thanks,
Tyler
+24Hey there
If not, please let us know and we can advise further.
Thanks,
Tyler
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