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Question

Refund for double payment taken

  • May 1, 2026
  • 1 reply
  • 7 views
K
Community Member

Hi. I am extremely frustrated that this seems to be the only way to speak to customer service and get a response. Last night when making the payment for my bill, as always the app was being extremely temperamental. It kept crashing, and taking me back to the home screen and when i finally thought payment had been made, it hadn’t come out of my bank or was showing in the app so I did it again. A while later i then got notified from my bank that 2 transactions had been taken. It is now showing as a credit on my account for next months bill but I do not want to have this sitting as a credit. Please refund the additional payment as a matter of urgency. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 1, 2026

    Hi ​@KJA48,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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