My wife, Jacqui MacKenzie, was in live chat discussion earlier today regarding a failed data add-on she had tried to use last week.
But as the account is in my name, I have been asked to contact you directly.
Her earlier messaging is as attached.
Can you please review the comments and confirm how to get the refund for the failed data add-on.
Best answer by Tyler C
Hey there
Firstly, I have deleted the screenshot from your post, as it contains all yours/your Wife’s personal details.
Secondly, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Thanks,
Tyler
+22Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
+24Hey there
Firstly, I have deleted the screenshot from your post, as it contains all yours/your Wife’s personal details.
Secondly, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Thanks,
Tyler
My wife, Jacqui MacKenzie, was in live chat discussion earlier today regarding a failed data add-on she had tried to use last week.
But as the account is in my name, I have been asked to contact you directly.
Her earlier messaging is as attached.
Can you please review the comments and confirm how to get the refund for the failed data add-on.
I have received a private message but I cannot reply
+24Hey there
Thanks,
Tyler
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