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reinstatement of the contract

  • September 4, 2025
  • 7 replies
  • 69 views
J
New Contributor

 

I’ve missed payments, I’ve now paid and would like to reactivate my plan. Can you help me?

 

Best answer by WelshPaul

​@Tyler C Please provide me with an email address where I can write about my problem. The link you provided logs me into my account but doesn't allow me to chat. Where can I write after logging into my account?

Thanks,

Jacek

You don’t need to log in. Simply click the blue “Live Chat” button further down the page to speak with a live chat agent.

    7 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 5, 2025

    Hi there ​@Jacek Siebor, it can take 24-hours for a suspension to cancel itself. Please now try restarting your phone.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • Jacek Siebor
    • Author
    • New Contributor
    • September 7, 2025

    Hello ​@Tyler C , please check my status. My phone is still not working. Thank you for your help.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 9, 2025

    Hi there ​@Jacek Siebor, please contact our live-chat immediately and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • Jacek Siebor
    • Author
    • New Contributor
    • September 11, 2025

    ​@Tyler C Please provide me with an email address where I can write about my problem. The link you provided logs me into my account but doesn't allow me to chat. Where can I write after logging into my account?

    Thanks,

    Jacek

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • September 11, 2025

    Hi Jacek, 

     

    What happens when you use the Live Chat service please?

    Are you getting an error message or is the option to chat just not showing for you?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • September 11, 2025

    ​@Tyler C Please provide me with an email address where I can write about my problem. The link you provided logs me into my account but doesn't allow me to chat. Where can I write after logging into my account?

    Thanks,

    Jacek

    You don’t need to log in. Simply click the blue “Live Chat” button further down the page to speak with a live chat agent.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 11, 2025

    Hey there ​@Jacek Siebor, as mentioned by ​@WelshPaul, you don’t need to login.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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