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reinstatement of the contract

  • September 4, 2025
  • 7 replies
  • 58 views

 

I’ve missed payments, I’ve now paid and would like to reactivate my plan. Can you help me?

 

Best answer by WelshPaul

@Tyler C Please provide me with an email address where I can write about my problem. The link you provided logs me into my account but doesn't allow me to chat. Where can I write after logging into my account?

Thanks,

Jacek

You don’t need to log in. Simply click the blue “Live Chat” button further down the page to speak with a live chat agent.

7 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 5, 2025

Hi there ​@Jacek Siebor, it can take 24-hours for a suspension to cancel itself. Please now try restarting your phone.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 7, 2025

Hello ​@Tyler C , please check my status. My phone is still not working. Thank you for your help.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 9, 2025

Hi there ​@Jacek Siebor, please contact our live-chat immediately and ask to speak to an agent:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 11, 2025

@Tyler C Please provide me with an email address where I can write about my problem. The link you provided logs me into my account but doesn't allow me to chat. Where can I write after logging into my account?

Thanks,

Jacek


Forum|alt.badge.img+22
  • iD Mobile Employee
  • September 11, 2025

Hi Jacek, 

 

What happens when you use the Live Chat service please?

Are you getting an error message or is the option to chat just not showing for you?

 

Natalie 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • September 11, 2025

@Tyler C Please provide me with an email address where I can write about my problem. The link you provided logs me into my account but doesn't allow me to chat. Where can I write after logging into my account?

Thanks,

Jacek

You don’t need to log in. Simply click the blue “Live Chat” button further down the page to speak with a live chat agent.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 11, 2025

Hey there ​@Jacek Siebor, as mentioned by ​@WelshPaul, you don’t need to login.

 

Thanks,

Tyler