Hi, I have 2 numbers registered on my name 1 is used by my son and I use one. I am travelling abroad at the moment and added roam beyond plan but accidentally I have added to my son’s number who is not travelling. How can I cancel it?
Solved
Roaming applied to incorrect number
Best answer by MZone
Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
+22Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
Thank you so much @Mzone. Customer services are closed at the moment, I will try again later. Thanks again for prompt response.
1 person likes this
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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