I have tried the app, website and calling to manually pay my phone bill numerous times. On the app or website I get an oops error and if I call it says we cant process your payment at this time. What am I supposed to do?
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Try using a different browser or clearing cache/cookies, failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
Hi
On the app, are you sure your address details are matched to the bank account you’re trying to use?
Please ensure in the app that you use the address search feature to find your address.
Tom
Reply.
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