Hi, I'm unable to add another mobile number to my account, to view bill etc. After entering number, surname and DoB, it states 'Sorry your details do not match our records'. Extremely frustrating. I've tried adding via app & online, same message. Obviously something must match as ID are debiting my bank every month.

Hi @Craiggb69,Welcome to the Community!The link below may help you out.Kash

Hi Tyler,Thanks for the update -I’ll keep an eye out for the Private Message and will respond there once it comes through.Appreciate your help!Vivienne

Unable to add another mobile number to my account

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