Skip to main content
Active Contributor
Grahamplews
Active Contributor
June 18, 2026
Question

unable to pay my monthly bill

My Universal credit payment this month was reduced which I wasn't made aware of and therefore I am unable to pay my monthly bill. I am getting extra money next week. With this additional funds I will be able to pay something towards what I owe

    6 replies

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    June 21, 2026

    Hi ​@Grahamplews,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    GrahamplewsAuthor
    Active Contributor
    July 17, 2026

    I have paid a lump sum today. When will I gwt my data back up and running. I can probably pay the rest tomorrow. I was wo derjng why my line rental missed 50 and my phone data and the rest 42. This seems excessive 

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    July 18, 2026

    Hi ​@Grahamplews 

     

    Thank you for getting in touch with us.

     

    Kindly note that it takes up to 24 hours for the services to back to normal after the payment.

     

    Thank you,

     

    Zandile m 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    GrahamplewsAuthor
    Active Contributor
    July 18, 2026

    It doesn't usually take that long

      Active Contributor
      GrahamplewsAuthor
      Active Contributor
      July 18, 2026

      Usually it takes a few hours to get back on line with my data. I was behind on payments, which is now settled as of yesterday around 5pm. It shouldn't take this long to get back on line. I need my phones data for lots of things. Ring 7777 doesn't help, they direct you to the website, thats difficult when you dont have data on your phone. I dont have broadband and live in a rural location. 

      iD Mobile Employee
      Zandile M
      iD Mobile Employee
      July 18, 2026

      Hi ​@Grahamplews 

       

      I've just sent you a private message to help get this sorted.

      To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

      You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

      I'll speak to you there.

      Thanks.

       

      Zandile m

      The iD Mobile Team 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement