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Question

unable to pay my monthly bill

  • June 18, 2026
  • 7 replies
  • 27 views

My Universal credit payment this month was reduced which I wasn't made aware of and therefore I am unable to pay my monthly bill. I am getting extra money next week. With this additional funds I will be able to pay something towards what I owe

7 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • June 21, 2026

Hi ​@Grahamplews,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai


  • Author
  • New Contributor
  • July 17, 2026

I have paid a lump sum today. When will I gwt my data back up and running. I can probably pay the rest tomorrow. I was wo derjng why my line rental missed 50 and my phone data and the rest 42. This seems excessive 


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  • iD Mobile Employee
  • July 18, 2026

Hi ​@Grahamplews 

 

Thank you for getting in touch with us.

 

Kindly note that it takes up to 24 hours for the services to back to normal after the payment.

 

Thank you,

 

Zandile m 

The iD Mobile Team 


  • Author
  • New Contributor
  • July 18, 2026

It doesn't usually take that long


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  • Active Contributor
  • July 18, 2026

no one is going to solve your issue here. direct contact Chat team on official website or call their Helpline same issue happened with me after 1week of struggle finally i make it. let me know If i can help you further guide.


  • Author
  • New Contributor
  • July 18, 2026

Usually it takes a few hours to get back on line with my data. I was behind on payments, which is now settled as of yesterday around 5pm. It shouldn't take this long to get back on line. I need my phones data for lots of things. Ring 7777 doesn't help, they direct you to the website, thats difficult when you dont have data on your phone. I dont have broadband and live in a rural location. 


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  • iD Mobile Employee
  • July 18, 2026

Hi ​@Grahamplews 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile m

The iD Mobile Team