unlimited plan but ID mobile told me I’ve reached my cap rvrn yhough not called premium numbers and hsve a receny contract… any help?!

Hi @Jasperallen2801,

Welcome to the Community!

Have you tried calling the number again? Do you get the same error message?

If it’s a UK mobile I would advise contacting our Live Chat Team to have it looked into.

Kash

Hi there @Jasperallen2801 

So you were mid-call, had an automated text, it then dropped the call, even though you’re on unlimited minutes?

Please don’t post the full number, but does it start with something like

070494, 070819 ,074585, 079110

As they cost 55pence per minute

074080 ,074081 ,074082, 074088, 074089 ,074178, 074572 ,075594, 079787, 074187, 074189, 079788, 074410, 074515, 075898, 075376 ,075592, 076607

And any of these cost £2.00 per minute

(And yes I know, I also never knew iD charged for 07 calls until after joining)

Hi, thanks for the reply. I received a text telling me that my cap had been reached.

As I have unHi, thanks for the reply. I received a text telling me that my cap had been reached. As I have unlimited, I don’t understand why this has occurred.

It wasn’t an error with the number I was calling, ID Mobile contacted me to tell me that this was part of the plan so it does need sorting out if I am paying for an unlimited plan 

Hi, it’s 07893 number 

Hi. Okay that’s not any premium list I can find regarding iD’s tarrifs.

So the only other thing was whether the number you called was overseas?

I could be wrong, but from what I’ve seen these would fall into a chargeable bracket.

If they do happen to fall into our unlimited tariff then I must have missed that bit.

Hey there @Jasperallen2801, sorry to hear that.

Is this the only number you’ve had issues texting?

Thanks,

Tyler