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unpaid bill

  • March 28, 2025
  • 1 reply
  • 24 views
Dazzler72
Community Member

My phone has been cut off for unpaid bill this month, but I am a month in credit due to you taking two payments in jan

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 28, 2025

    Hey there ​@Dazzler72, sorry to hear that. If your services has been suspended, this would mean you’re not in credit and a payment is owed.

     

    Did two bills definitely get taken in January?

     

    Does the app/website state you owe money, or if you call our automated payment phone-line?

     

    Thanks,

    Tyler

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