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Where can I find live billing cycle charges?

  • August 21, 2025
  • 4 replies
  • 29 views
A
New Contributor

Hi, 

I’ve just joined iD mobile and on the app there already (less than 1 week in) is an additional charge showing on my live usage for this month - so it’s saying my next bill is currently going to be £xx which is more than the contract… where on earth do you find the live billing / charges?! I always had this with 3 mobile - surely iD have the same as I haven’t used anything outside of usage to my knowledge. 
 

Thanks 

Best answer by WelshPaul

It’s annoying, but you’ll have to wait for the bill to be generated to see a complete breakdown of your charges. 

    4 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 21, 2025

    It’s annoying, but you’ll have to wait for the bill to be generated to see a complete breakdown of your charges. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • AvrilA
    • Author
    • New Contributor
    • August 22, 2025

    It’s annoying, but you’ll have to wait for the bill to be generated to see a complete breakdown of your charges. 

    Thanks ​@WelshPaul for your response - this seems totally mad as all other providers show your usage / charges in real time. I don’t even know what the charge could possibly be for so how can I ensure I don’t incur more over the next twenty something days until my next bill is generating. Frustrating to say the least! I’ll reach out to customer services today. Thanks 

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • August 22, 2025

    Could it be pro-rata billing? Setting your bill cap to zero will prevent any additional charges from being added to your bill.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 25, 2025

    Hey there ​@AvrilA, sorry to hear this. Did you change your direct debit date at all?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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