Hi ​@Misherwood90,

Welcome to the Community!

Sorry to hear about the issues with your payments.

We can certainly take a second look into your refund for you if you would like? Please get back to us here and we can PM you.

Refunds via cheque can take 30 days to arrive and card refunds can take 7 working days.

Kash

Already got a complaint going through with your complaints department, still no idea whether to expect a cheque or bank transfer. Also on the phone at the time of posting this waiting to speak to a complaints handler, it's been over an hour. At this point I don't believe a single thing from this company, beyond useless it's almost as if they're avoiding this on purpose. A week since the issues began and still no straight answer from any department, more than once I've been told various outcomes, nothing has happened. I've never experienced anything like this with any company in any industry, you should be ashamed of how poorly you treat your customers.

Hi ​@Misherwood90,

Our Complaints team should be in touch with you soon.

During busy periods it can take the team a little longer to reach you.

Kash

Little longer!? Understatement of the century, been waiting 2 hours so far for someone to just pick a phone up. Had replies from yourself and a full conversation on the live chat while I've been waiting 😂😂. Genuinely a joke of a company, this is simple stuff 

Hey there ​@Misherwood90, we had issues yesterday with our phone-lines and they were down, which is why no one would’ve answered, or why there’s a delay in getting back to you. Our sincere apologies for that.

I’d recommend retrying to call them today as this has now been resolved, or when you can, or await further updates.

Thanks,

Tyler