Question

cancel a sim only order

  • 25 July 2020
  • 5 replies
  • 39 views

Userlevel 1

Didn't realise I could upgrade within the app because it breaks every time I use it or log in. Ordered a new SIM but want to cancel it now.


5 replies

Userlevel 3
Badge +7

Hi @Nough,

You can cancel your new contract by following our useful post below:

https://community.idmobile.co.uk/cancellations-51/how-to-cancel-your-sim-only-contract-30154#:~:text=The%20easiest%20way%20to%20do,like%20to%20keep%20your%20number.

Once the new contract is cancelled you can process an upgrade order so you only have the one contract.

 

Kash

Userlevel 1

That doesn't work when I haven't set up the new SIM card, don't want or need to set up the new SIM card, and the app constantly breaks.

Userlevel 3
Badge +7

Hi @Nough,

Not to worry. In order to assist you with your query, we have sent you a PM so that we can get that new contract cancelled for you.

Please get back to us via PM and we will assist you as best as we can.

 

Kash

Userlevel 1

I sorted it via live chat, it only took 6 attempts and many wasted hours, and for the SIM to arrive so I could use the information on it

Userlevel 6
Badge +9

Hi @Nough,

We’re sorry for the inconvenience caused by that. Please let us know here if you need help with anything else.

Ryan

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