Question

cancel a sim only order

Didn't realise I could upgrade within the app because it breaks every time I use it or log in. Ordered a new SIM but want to cancel it now.

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+24

You can cancel your new contract by following our useful post below:

Once the new contract is cancelled you can process an upgrade order so you only have the one contract.

Kash

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That doesn't work when I haven't set up the new SIM card, don't want or need to set up the new SIM card, and the app constantly breaks.

+24

Not to worry. In order to assist you with your query, we have sent you a PM so that we can get that new contract cancelled for you.

Please get back to us via PM and we will assist you as best as we can.

Kash

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I sorted it via live chat, it only took 6 attempts and many wasted hours, and for the SIM to arrive so I could use the information on it

Hi @Nough,

We’re sorry for the inconvenience caused by that. Please let us know here if you need help with anything else.

Ryan

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