Question

cancel a sim only order

  • 25 July 2020
  • 5 replies
  • 116 views
Nough
Rank
Userlevel 1

Didn't realise I could upgrade within the app because it breaks every time I use it or log in. Ordered a new SIM but want to cancel it now.

5 replies

Kash
Rank
Userlevel 3
Badge +7

Hi @Nough,

You can cancel your new contract by following our useful post below:

https://community.idmobile.co.uk/cancellations-51/how-to-cancel-your-sim-only-contract-30154#:~:text=The%20easiest%20way%20to%20do,like%20to%20keep%20your%20number.

Once the new contract is cancelled you can process an upgrade order so you only have the one contract.

 

Kash

If my reply has helped you please mark it as 'Best Answer' so that it can help others.
Nough
Rank
Userlevel 1

That doesn't work when I haven't set up the new SIM card, don't want or need to set up the new SIM card, and the app constantly breaks.

Kash
Rank
Userlevel 3
Badge +7

Hi @Nough,

Not to worry. In order to assist you with your query, we have sent you a PM so that we can get that new contract cancelled for you.

Please get back to us via PM and we will assist you as best as we can.

 

Kash

If my reply has helped you please mark it as 'Best Answer' so that it can help others.
Nough
Rank
Userlevel 1

I sorted it via live chat, it only took 6 attempts and many wasted hours, and for the SIM to arrive so I could use the information on it

Ryan
Rank
Userlevel 7
Badge +9

Hi @Nough,

We’re sorry for the inconvenience caused by that. Please let us know here if you need help with anything else.

Ryan

I hope I was able to help you with your question. If you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’.

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