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cancel contract


I need to cancel my contract ASAP 

Best answer by Michelle H

Hi @Peckett 

 

Is it possible for you to help your friend contact us here?

We can then send a private message to help resolve the issue with the account and payments?

 

Michelle

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12 replies

Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • December 2, 2020

Hi @Alicecarroll,

 

Cancelling your plan shouldn’t be difficult at all sorry. Please click here to see all the relevant information on how to get that sorted.

 

If you find you still require assistance, please let us know and we’ll be happy to provide it.

 

Will


  • Author
  • Community Member
  • 0 replies
  • December 2, 2020

I don’t know my phone number for this phone- I have debt Collectors constantly trying to get hold of me because I cancelled the direct debit when the 2 years was up. 


abristol91
Community Member
  • Community Member
  • 0 replies
  • December 4, 2020

you can chat with  a live chat agent who able to find out for you with no issue.you sim card will be cancel if you not making any  payment.then it will go to a debt people…. 


  • Author
  • Community Member
  • 0 replies
  • December 4, 2020

I have tried for weeks to get through to a live agent and no luck! Can someone call

me on REMOVEDto cancel this 


abristol91
Community Member
  • Community Member
  • 0 replies
  • December 4, 2020

i am sorry about that well live chat are very busy as they all working at home 


  • Author
  • Community Member
  • 0 replies
  • December 4, 2020

I think it’s unfair that I have to keep paying for a contract I no longer need. 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • December 12, 2020

Hello ​​​​​ @Alicecarroll,

Sorry to hear that.

We’ll send you a PM so we can get this cancelled for you.

 

Mohammed

 


Peckett
New
 Contributor
  • New
 Contributor
  • 3 replies
  • January 21, 2021
abristol91 wrote:

you can chat with  a live chat agent who able to find out for you with no issue.you sim card will be cancel if you not making any  payment.then it will go to a debt people…. 

Hi I need to cancel mobile plan for a friend who isn’t able to do it himself 


Peckett
New
 Contributor
  • New
 Contributor
  • 3 replies
  • January 21, 2021

Need to cancel plan phone stolen account number is 11894054 debt gone to CAR :£18 contracted them . My friend is a vulnerable adult who’s money is managed by IDK support4you so you will have to contact them to recover your payment. Thankyou lynn peckett


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • Answer
  • January 24, 2021

Hi @Peckett 

 

Is it possible for you to help your friend contact us here?

We can then send a private message to help resolve the issue with the account and payments?

 

Michelle


  • Community Member
  • 0 replies
  • January 26, 2021

Hi my name is James I have mental health issues and I have ordered a couple of items Nokia 1.3  monthly payment but I only need 1but I mistakenly order 2 instead of one. Please can you cancel one of it for me. 

I ordered it today 

 


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • January 28, 2021

Hi there @James Byrne 

Do you happen to know if both orders went through?

We’ll send a private message though regardless just to help clear things up.

Simply click on your profile icon in the top right, then go to your private messages.