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ending my contract

  • October 16, 2020
  • 3 replies
  • 122 views
M
Community Member

I have already completed my 2 year contract and ended it a month ago, why is it I'm still getting bills. I have cancelled my direct debit few days ago as I thought my bills would have been cleared. I want to know why  im still getting bills and  how to totally end mycontract as I haven't been using it anymore..

 

Best answer by Ryan D

Hi @Mejaile,

Once you have reached your 2-year minimum term period then you will need to get in touch with us to cancel the plan as per the terms and conditions; cancelling your Direct Debit will leave the plan open without paying the bills. You can view this article to help you with cancelling your plan.

Please let us know how you get on.

Ryan

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    3 replies

    Ryan D
    iD Mobile Employee
    • Ryan D
    • iD Mobile Employee
    • 4571 replies
    • Answer
    • October 18, 2020

    Hi @Mejaile,

    Once you have reached your 2-year minimum term period then you will need to get in touch with us to cancel the plan as per the terms and conditions; cancelling your Direct Debit will leave the plan open without paying the bills. You can view this article to help you with cancelling your plan.

    Please let us know how you get on.

    Ryan

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Community Member
    • Mejaile
    • Author
    • Community Member
    • 0 replies
    • October 18, 2020

    I have limited access on my account, I can't cancel or end my contract as apparently I have ended my contract on the 10th of Oct. But It seems still have to pay at least another month of my bills , how am I suppose to do this when I cancelled my direct debit, I'll just settle the last remaining balance but I'm not sure how.

    Kevin M
    iD Mobile Employee
    • Kevin M
    • iD Mobile Employee
    • 2535 replies
    • October 21, 2020

    Hi there @Mejaile 

    Have you spoken to someone at iD Mobile to request a disconnection?  You’d normally get a date confirming when that will be done if that’s the case -or- if you’re moving your number to another provider then you’ll be disconnected from us once the number has moved.

    We’ve sent you a private message on here just now so that we can check your account and ensure you’re in the process of being disconnected.

    Simply click on your profile icon in the top right, then go to your private messages.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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