Sticky Tutorial

Capping explained – how to adjust your cap (Updated 1/10/18)

  • 1 October 2018
  • 2 replies
  • 1067 views

Userlevel 2
Bill Capping is a feature on all iD plans.

It puts a capped limit on your out-of-plan spend, so you’ll never get shocked with an unexpectedly large bill.

So, if you use up an allowance and start getting charged at our out-of-plan rates, you’ll get stopped from spending any more when you reach your cap.

You can choose an out-of-plan spend cap between £0 and £25 when you first buy your plan, and can then adjust it between £0 and your credit limit at any time within the iD Mobile app or My Account online.

Here’s how to do this:
• Select 'Services’ from the bottom menu of the app (or ‘My Services’ if you’re in My Account.)
• Then select ‘Edit my capped limit’. You can then move the slider anywhere between £0 and your credit limit.

That’s all there is to it. And you can adjust your cap as often as you like.
If you’ve any questions or comments on Bill Capping, let’s hear them!

2 replies

I have a £5 cap on my phone but have still had extra charges on my bill.

Userlevel 4
Badge +2

Hi @Help please 

Sorry to hear your bill is more then you expected. 

Please check your bill to identify why you have incurred additional charges. Full information regarding billing can be found here .

This will help us identify why the charges have been applied. 

Hope this helps. 

Thanks, 

Pearl

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