Can't add my sons details to new app, telling my details are incorrect
Solved
Adding another phone number on app
Best answer by Tom B
Hi
When adding an account that is used by someone who isn’t the account holder, please ensure you’re using the details of the account holder and not the user themselves.
If you’re still having issues with this, please let us know so we can get in touch.
Tom
This topic has been closed for replies.
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.