After a botched sim upgrade deal my PAYM number was mistakenly moved to PAYG. I have now sorted the mess by taking a new PAYM contract but want to move my number to the new contract which is still with ID Mobile. When I tried to do this on the order form it said ‘we cannot move PAYG to PAYM internally’, whatever that means. So how can my number be moved across?
Solved
Botched SIM upgrade moved me to PAYG, want to move number across to new PAYM
Best answer by andewhite
Unfortunately
Although a faff, one way to get the number you want to keep over to the iD account you’re planning to keep going forward, is as follows:-
- Get a PAC for your iD PAYG account.
- Give the PAC from 1) to another service provider (e.g. ASDA mobile, giffgaff etcetera).
- Wait until the number you want keep has been successfully switched to your new provider.
- Get a PAC from the new provider in 3), to use for the iD account you’re keeping.
Good luck
This topic has been closed for replies.
+26Unfortunately
Although a faff, one way to get the number you want to keep over to the iD account you’re planning to keep going forward, is as follows:-
- Get a PAC for your iD PAYG account.
- Give the PAC from 1) to another service provider (e.g. ASDA mobile, giffgaff etcetera).
- Wait until the number you want keep has been successfully switched to your new provider.
- Get a PAC from the new provider in 3), to use for the iD account you’re keeping.
Good luck
Forum member (non-iD).
1 person likes this
Yes, thank you. It was only after I'd posted the question I remembered I had to do tbat to leave PAYG on Three. What a faff, but I've still got the Smarty sim from that time so can do it all again. If ID hadn't botched a simple plan upgrade when I was on PAYM yesterday, I wouldn't be in this mess. Thanks again
+26Seems like you’ve a lot of faith in iD Mobile after their initial faux pas.
Hopefully they won’t disappoint again.
🤞
+24Hi
Welcome to the Community!
As
However if you would like us to take a look into your query, please let us know and we can PM you.
Kash
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.