Can't add my iD mobile number to access the app

I cant access the app or add my mobile number. An error keeps popping up

Morning @Kevin Harrison. It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 23rd May. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

Hello,

Attempting to add a 4th telephone number subscription to the app but being thrown an error message saying sorry the details do not match our records.

I currently have 3 other numbers which have I’ve been successful in adding to my account.  

I set-up the 4th subscription under the same email address as my other numbers so am unable to login separately to the 4th number individually.

Many thanks for your help!

Morning @Andrew Bowen - I’ve sent you a Private Message. Thanks.

Hi @Matthew T 

For some reason I can’t add my phone number to the mobile app. I already have 2 more phone plans in there for different phones used by family, but can’t for this one.

What should I do? I am sure I add the surname, date of birth and phone number are correct.

Thanks

@drandjelovic -

Sent you a Private Message. Thanks.

Hi

I always have had a difficulty with this. I have 4 separate lines in my household (2 on one account). I can never verify my accounts on the new system. It always says “Sorry, your details do not match our records)”.

Also, is there anyway to add all 4 lines to one account?

Thanks

Ste​​​​​​​

@spessex -

Yes you can add all 4 accounts to one email. I’ve sent you a Private Message. Thanks.