Can’t make or recive phone calls.

Then when you complain it goes to a chat where you have to repeat everything again to some tool on the chat line talking shite to you, asking for everything under the sun to frustrate you only to have with massive gaps time in the chat because it's all in a different country. 

Never ever again.

You need to read section 4 of the terms and conditions. That being said, I'm no legal expert, but if you want to exit the agreement early as a result of the 3G switch off, then you will have to follow the complaints process. Good luck! 🤞

Hi @Jan Griffiths 

Sorry to hear you’ve been having issues, I’m unsure what a “Samsung Oneplus A6003” is, however it’s worth noting that only one OnePlus phone is officially supported on iD Mobile and unfortunately it is not officially supported for VoLTE usage, while using the iD Mobile SIM with your device, issues may continue.

We would however recommend the following;

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

Tom

Hi @goognoog 

With the recent 3G switch off, some users are reporting issues with calls, we apologise for any inconvenience caused, we'd recommend the following;

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

Tom

Okay @Tillal Eldabi, have you tried the following:

• Open the Settings app on your iPhone.
• Scroll down and tap on Phone.
• Then tap on My Number.
• Then enter your number starting with a 0 (zero), and tap Save.

Tom wrote:

Hi @goognoog 

 

With the recent 3G switch off, some users are reporting issues with calls, we apologise for any inconvenience caused, we'd recommend the following;

 

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

 

Tom

Done all that last week. Thanks for trying 🙄

Hi Tom,  

I have done everything possible with my phone. 

As I have said if it had stated that a 3g switch off would cause issues with the phone I am using at the start of the contract. I would not of signed up to it.

The only solution I can see is to releases people from their contract free of charge so they can go with a provider like O2 or EE to get our phones working the way they should.

I have tried making a complaint on the complaints procedure but it's like getting on a merry go round.

Waiting in Queue for a person to text chat even though you have already typed why you want to complain.

Very poor customer service.

Definitely is tumble weed communication with this lot. They keep referring you you to some pre tex bollocks about the 3g switch off. With no real sullution for their customers.

I would not recommend this network to anyone. As you said it's a joke we are stuck with.

Can't wait to put this on trading standards.

​Hey there @Jan Griffiths, as mentioned and unfortunately, your phone is not supported by VOLTE, and therefore, calls will likely no longer work on your phone whilst on our network.

We have no control over the Three UK 3G turn-off, and can only inform customers of these changes, and unfortunately, you will need to upgrade/change to a phone on the supported devices list to use our network for calling.

If you've raised a complaint, you can chase them up on 0800 049 2402, or please await further updates from them.

Unfortunately, there’s nothing more we can suggest further via this Community page if your phone isn’t supported, as it simply won’t work I’m afraid. We of course appreciate your frustrations and understand it’s not ideal, but this isn’t something we as a network can control.

Thank you,

Tyler