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can’t receive some calls

Keeley Marie New
Community Member

I ported my number when I first bought the phone months ago in march, it’s been working fine never had a problem till yesterday I couldn’t receive calls from my partner or mum yet I could receive their texts and I could still call them, I checked the coverage checker and it says everything is fine yet there calls still ain’t coming through? 

Best answer by Tom B

Hi @Rayhanul Jannah Chowdhury 

 

I’m sorry to hear this, have you ported into iD Mobile from Lyca Mobile or EE?

 

There is currently an issue with iD Mobile users who moved from Lyca/EE with receiving calls, our teams are looking into this however unfortunately don’t have a fix date at the moment.

 

Tom

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11 replies

Rayhanul Jannah Chowdhury
New
 Contributor

Hi, from yesterday I am facing the same problem. From some specific I get call but from my husband my dad other relatives friends I couldn't receive. 

Tom B
iD Mobile Employee
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  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • October 3, 2023

Hi @Keeley Marie New 

 

I’m sorry to hear this, have you ported into iD Mobile from Lyca Mobile or EE?

 

There is currently an issue with iD Mobile users who moved from Lyca/EE with receiving calls, our teams are looking into this however unfortunately don’t have a fix date at the moment.

 

Tom

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Keeley Marie New
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  • Keeley Marie New
    Keeley Marie New
Tom B
iD Mobile Employee
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  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • Answer
  • October 3, 2023

Hi @Rayhanul Jannah Chowdhury 

 

I’m sorry to hear this, have you ported into iD Mobile from Lyca Mobile or EE?

 

There is currently an issue with iD Mobile users who moved from Lyca/EE with receiving calls, our teams are looking into this however unfortunately don’t have a fix date at the moment.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Rayhanul Jannah Chowdhury
New
 Contributor

Thanks.

I have moved from lycamobile to ID mobile.

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • October 4, 2023

Hi @Rayhanul Jannah Chowdhury,

We have been made aware that the issue is now resolved.

Please let us know if you still have issues and we can help you out.

 

Kash

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Rayhanul Jannah Chowdhury
New
 Contributor

Thanks 

Its been solved 

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • October 4, 2023

@Rayhanul Jannah Chowdhury,

Glad to hear that.

Please let us know if you require further assistance in the future.

 

Kash 

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E
New
 Contributor
  • EllaBolt
  • New
 Contributor
  • 1 reply
  • July 26, 2024

@Kash @Tom my phone isn’t accepting calls from specific numbers. I’ve had voicemails from this person, but the phone has not rang or missed any calls in the logbook? I’ve been with ID mobile for about 2 years now. Just recently popped my sim into a new phone. Please can you advise?

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • August 3, 2024

Hi @EllaBolt,

I would advise that you contact our Live Chat Team.

The team can investigate the issue further and raise a ticket if required.

It sounds like the port maybe split.

Kash

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K
New
 Contributor
  • KtFliPh
  • New
 Contributor
  • 1 reply
  • August 28, 2024
Keeley Marie New wrote:

I ported my number when I first bought the phone months ago in march, it’s been working fine never had a problem till yesterday I couldn’t receive calls from my partner or mum yet I could receive their texts and I could still call them, I checked the coverage checker and it says everything is fine yet there calls still ain’t coming through? 

Hi. I recently moved from EE to IDmobile and I’m getting calls that don’t ring and go straight to voicemail.

I’m in postcode TR7 (I live right near huge 3G, 4G, 5G towers!). 

I only moved to IDmobile 3 weeks ago and I’ve never had this issue before with this phone which otherwise works well. It’s an iPhone 7S. 

I’ve restarted my phone a few times, and checked all sorts of ring settings on the iPhone but that is not the problem. I believe it must be something to do with IDmobile network.

Can you please help investigate for me or give me more tips?

We have no Curry store near me so if I need a new SIM, can you please help arrange to post me one? Thank you

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • September 2, 2024

Hi @KtFliPh,

Welcome to the Community!

Sorry to hear about the issues you are experiencing.

I would advise checking the network status and coverage checker at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If no issues show, please test the SIM in a different handset.

 

Kash

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