Skip to main content
Solved

cannot log on

John Davis
Community Member

cannot log in to my account.i lost pasword and date of birth not accepted or wrong,where on this site can i get help,thx

Best answer by andewhite

Hey @John Davis, the quickest way to get assistance from iD customer service is use the iD Mobile online live chat service, or send them a private message using Facebook Messenger, or an X (Twitter) DM.

The agents work until 8pm on weekdays. 

View original
    This topic has been closed for replies.

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12535 replies
    • Answer
    • August 21, 2023

    Hey @John Davis, the quickest way to get assistance from iD customer service is use the iD Mobile online live chat service, or send them a private message using Facebook Messenger, or an X (Twitter) DM.

    The agents work until 8pm on weekdays. 

    Forum member (non-iD).
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8484 replies
    • August 24, 2023

    Hi @John Davis 

     

    Have you registered an account previously?

     

    The forgotten password page may throw up an error if no account has been registered before, you may need to register.

     

    If you’re sure you’ve registered before and are still having issue, please let us know so we can get in touch.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement