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cannot log on

John Davis
Community Member

cannot log in to my account.i lost pasword and date of birth not accepted or wrong,where on this site can i get help,thx

Best answer by andewhite

Hey @John Davis, the quickest way to get assistance from iD customer service is use the iD Mobile online live chat service, or send them a private message using Facebook Messenger, or an X (Twitter) DM.

The agents work until 8pm on weekdays. 

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    andewhite
    Platinum 
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    • andewhite
    • Platinum 
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    • 12454 replies
    • Answer
    • August 21, 2023

    Hey @John Davis, the quickest way to get assistance from iD customer service is use the iD Mobile online live chat service, or send them a private message using Facebook Messenger, or an X (Twitter) DM.

    The agents work until 8pm on weekdays. 

    Forum member (non-iD).
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • August 24, 2023

    Hi @John Davis 

     

    Have you registered an account previously?

     

    The forgotten password page may throw up an error if no account has been registered before, you may need to register.

     

    If you’re sure you’ve registered before and are still having issue, please let us know so we can get in touch.

     

    Tom

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