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contract finish

C
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  • CezarS
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  • 3 replies

Good evening, my contract will finish next month and I need to close after as I dont use the number. Also I cant make an account so I can close my self as I loose the sim card and the number. So now I dont know how to cancel my contract after finish next month. Thank you

Best answer by andewhite

This forum article explains what to do, @CezarS. 

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7 replies

andewhite
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  • andewhite
  • Platinum 
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  • 12459 replies
  • Answer
  • April 19, 2024

This forum article explains what to do, @CezarS. 

Forum member (non-iD).
C
New
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  • CezarS
  • Author
  • New
 Contributor
  • 3 replies
  • April 19, 2024

Is easy like this if you have the number to register. I dont have the number or the sim card so I cant register to cancel alone from the account this is my problem.

andewhite
Platinum 
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  • andewhite
  • Platinum 
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  • 12459 replies
  • April 19, 2024

Perhaps the Live Chat customer care team can help you, @CezarS. 

Forum members, like me, don’t have any access to customer accounts. 

Forum member (non-iD).
C
New
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  • CezarS
  • Author
  • New
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  • 3 replies
  • April 19, 2024

When I try to speak with them I try to register and all The time give error for the password no one is not good

C
New
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  • CezarS
  • Author
  • New
 Contributor
  • 3 replies
  • April 19, 2024

Is any contact number which I can speak with them direct?

andewhite
Platinum 
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  • andewhite
  • Platinum 
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  • 12459 replies
  • April 19, 2024

I’m not sure what to suggest, @CezarS. 

Have you tried contacting iD through their social media pages, @CezarS? 

You can send iD support a private message with Facebook Messenger, or X (formerly Twitter). 

The advisers work until 8pm on weekdays (6pm at weekends).

 

Forum member (non-iD).
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • April 23, 2024

Hi @CezarS,

Welcome to the Community!

Just checking if you still require assistance?

Please feel free to get back to us here and we can help you out.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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